Shipping
Custom Made to Order
Each RideKey is custom made by hand to duplicate your RF DESS™ key as read by the RideKey app. Available colors as shown in the app at time of purchase may change from time to time, depending on stock. The exact shade or color may look different on your screen than the actual RideKey which you receive, due to how each screen can display the color.
Shipping Costs and Options
Cost of shipping as displayed in the app during checkout includes insurance to your location. During checkout you can choose the shipping method and total cost.
Manufacturing and Transit Time
Note that shipping time estimates indicate an estimated transit time, once your RideKey is received by the shipping carrier, and do not include the time to manufacture each RideKey. Manufacturing normally occurs on the next business day after receipt of your order.
Product Variations
Depending on the product available in stock, there may be visual or physical differences in the RideKey that you receive.
Return Policy
Custom Products - Made to Order
Each RideKey is custom manufactured specifically for your vehicle based on your unique RF DESS™ key data. Due to the personalized nature of our products, all sales are final and we do not accept returns under normal circumstances.
Having Issues? Contact Us First!
If you experience any problems with your RideKey or have concerns about its functionality, please contact us immediately so we can help resolve it quickly. We're here to help troubleshoot and resolve any issues you may encounter.
Our Commitment to Your Satisfaction
Your satisfaction is our top priority. We stand behind the quality of every RideKey we produce and are committed to working with you to ensure your RideKey functions perfectly. Our support team will work closely with you to diagnose and resolve any concerns.
Warranty and Refunds
In the rare event that we cannot resolve your issue, we will either replace your RideKey at no additional cost or issue a full refund. Returns will only be requested if deemed necessary by our technical support team after thorough troubleshooting.
How to Get Support
Please contact us using the Contact link in the main menu with a detailed description of any issues you're experiencing. We typically respond within one business day and will work diligently to ensure you have a fully functional RideKey.